Getting Onboard with our Managed IT Services

We understand that managing networks can be a daunting task. Without current knowledge of your system's status, it would be difficult, if not impossible to manage your network.

Network Assessment

Therefore it is of the utmost importance that all aspects of your current network are first reviewed and accounted for, in order to understand what strengths and weaknesses currently exist. Some of the areas that will be assessed are:

• Business model and goals

• Network infrastructure

• Wiring & Equipment Location

• Site inspection

• Servers

• Workstations

• Firewall

• Router

• Remote Sites and Mobile Users

• Switches/Hubs

• Printers

• Software OS & Application Licensing

• Backup

• Internet

• Security

• Disaster Recovery

• Key Personnel and Responsibilities

• Vendor lists

Report and Review

We will then report to you all outstanding issues and concerns that may need to be addressed prior to the implementation of our managed services plan.

Prepare the Managed Services Plan (MSP) SLA

Once all items of concern have been properly addressed, we will prepare a tiered managed services SLA that best fits your organization's IT needs (Bronze, Silver, Gold).

Review and Agree to the Proposed MSP SLA

Once agreed to, we will begin the implementation of our managed services and the training of your staff on proper procedures in communicating and working with our staff.

Continued Services and Reporting to the Customer

Your Account Manager (AM) will ensure that you remain satisfied with our services, through ongoing communications, system reviews, and scheduled meetings throughout the year to discuss your current and future needs.