“agency name”, information technology software installation policy
The purpose of this policy
is to address all issues relevant to software installation and deployment on
“agency name”, computer systems.
This policy has full support
from the “agency name”, executive steering committee and human resources.
The information technology
(IT) manager administers this policy. This policy is currently effective for
all “agency name”, employees and computer systems.
This policy is a living
document and may be modified at any time by the IT manager, human resources, or
the executive steering committee.
“agency name”’s IT objective
is to enable it’s employees to perform their tasks with technology that is in
good operating condition while appropriately addressing the business needs.
Historically, we have not
consistently addressed how software is to be deployed to “agency name”’s
computer systems. This lack of a standard policy has adversely affected the IT
mission at times. This policy will set protocol as to how software is to be
delivered to better enable IT to achieve its objective of delivering stable,
well-performing technology solutions.
The “agency name”, IT
department is exclusively responsible for installing and supporting all
software on company computers. This responsibility set includes:
· Office desktop computers.
· Company laptop computers.
· Computer lab public desktop computers.
· Telecommuter home computers (provided by the company).
The “agency name”, IT
department relies on installation and support to provide software and hardware
in good operating condition to “agency name”, employees so that they can best
accomplish their tasks.
“agency name”, IT, in
coordination with all other departments, has decided upon the following
software standards:
· Microsoft Windows XP Pro with critical updates, shutdown supplement
· Microsoft Office 2003 with latest Service Release
o Word
o Excel
o PowerPoint
o Access (Professional Edition users only)
o Outlook 2003
· AMS/AFW
· Applied Systems
·
· Microsoft Great Plains
· AACTS workstation
· CCH CD-ROM client software
· ABRA client
· BNA HR Library client software
· Netscape Navigator 4.05 with 128-bit encryption
· Real Audio Player 8 Plus
· Microsoft FrontPage Express 2.0
· WinZip 8.0
· Adobe Acrobat Reader 3.02
· McAfee VirusScan 4.5
The current software can
exist in any one of the following scenarios:
· An IT-created “image” or OEM installation on the hardware
· An “agency name”, IT department installation procedure that provides for the following:
o Installation options
o Upgrade considerations (if applicable)
o Data conversion (if applicable)
· A shortcut to a network application (not truly an installation)
· An automated installation through an IT-developed solution that may be used in a rapid-deployment scenario or silent-install situation
· A terminal application, Citrix application, or other thin-client type of application accessible via the “agency name”, intranet page
Software cannot be
present on “agency name”, computers in the following scenarios:
· An installation not by a procedure
· A piece of software purchased for one’s home computer
· A downloaded title from the Internet
· A pirated copy of any title
· A different title from the current software list of this policy
· Any means not covered by the ways that software can exist on “agency name”, computers
Most of the software titles
on “agency name”’s current software list are not freeware; therefore, the cost
of software is a consideration for most titles and their deployment.
It is the goal of the IT
department to keep licensing accurate and up to date. To address this, the IT
department is responsible for purchasing software licenses for the following
software categories:
· Desktop operating system software
· Productivity tools package
· Internet software
· Accessories
The
other software categories (workgroup-specific titles) are the purchasing
responsibility of the workgroup in which they serve. However, the
application(s) are still installed and supported by the IT department.
To control costs, licensing
costs are a factor in the decision-making processes that go into client
software planning and request approval.
If a user is to request
software for their computer, the proper method will be to fill out the “agency
name”, support request on the intranet at:
http://intranet.acme.net/support_request.asp. This form is also available by
following the IT links on the “agency name”, intranet home page, which is the
start page of all “agency name”, Web browsers.
The intranet site is also a
means to suggest additions to the current software set for “agency name”, and
it contains a form for requesting new software for your machine. This form
submits a request into the IT support database. A response is guaranteed within
one business day via e-mail. If the Urgent option is selected or an in-person
appearance occurs, a solution may be delivered at the first possible time. All
in-person or “walk-in” requests are logged by a manual entry into the support
request system to track licensing needs and costs.
This policy is designed to
let “agency name”, employees achieve their business objectives. Any aberrations
from this strategy will require the IT department to redeploy software and/or
hardware solutions. Full cooperation with this policy is appreciated so that
all goals can be met in accordance with the business objectives.