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I received your announcement today announcing another strategic partner for Courtesy Computers. As I thought about it this afternoon I realized that Insurance agents and brokers should formalize strategic partnerships with companies such as Courtesy in addition to insurance companies, and promote this strategic partnership on their websites and in marketing materials.
Organizations like Courtesy Computers are key ingredients to not only our success but for the benefit of our clients. As you know, we have only been a Courtesy Customer since November 2003. The prospect of selecting an IT company to replace our former company (after the sudden death of our IT person who was also a very close and dear personal friend of mine) was daunting.
Although I initially had concerns about the geographical distance separating our office, those fears were quickly abated in the first month of our new relationship when we unfortunately had a server crash of epic proportions the day before the 5 day Thanksgiving holiday!
The initial survey work done by you and your very capable staff helped immensely in getting to know our network and diagnosing what ultimately ended up being a bad video card (who would have believed that!).
I will never forget how you were able to get a local tech from the IT partner company here in MA within less than 2 hours on Thanksgiving eve (who stayed for 4 or 5 hours until almost 7:00p that night trying to sort out the problem). Nor will I ever forget how you had one of your senior techs from FL on site that Saturday who got us up and running in time for business on that Monday.
As a business owner, I rest very comfortably having Courtesy Computers looking after our network and data. When it comes to IT Consulting, we happily count on Courtesy for everything! And the best part is that our IT costs have become a small footnote on our P&L due to your remote monitoring, remote tech capabilities and your 24 x 7 network services.
I would be delighted to talk with any prospective customer at anytime to expand in whatever detail they might want about how we feel about your fine company. Thanks for a job done that exceeds even my ultra high expectations.
Peter T. Anderson, CEO
Anderson Insurance Services, Inc. 933 Webster Street, Marshfield, MA 02050-3423
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We were dead in the water after Hurricane Wilma struck; no phones, no Internet connection, and no fax lines. We had electricity (thanks to our built-in generator), but without phones or an Internet connection we couldn’t communicate with our clients to begin processing their insurance claims, and our remote offices couldn’t connect to us.
Once Wilma had passed, we began to implement our disaster recovery plans which included (among other things) contacting Courtesy Computers.
Within a very short period of time, Courtesy had not only our e-mail service up and running, but they also configured remote access so that all of our unaffected offices could connect to us and operate normally. We were, for all intents and purposes, fully and seamlessly functioning in less than two (2) hours after contacting Courtesy Computers.
Their engineers did an incredible job under formidable and challenging circumstances, and we are most grateful for their concern and for their professionalism during this critical time immediately following Hurricane Wilma.
Thanks Courtesy!
Jack Harrigan Director of Information Technologies Advanced Insurance Underwriters, Inc. Hollywood, Florida
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"Being an interior ship designer and contractor requires that our staff travel extensively around the world, so wee needed a company that could not only develop a mobile communications solution, but to support it.
We made the right decision eight years ago, when we chose Courtesy Computers as our primary IT vendor and consultant. They continue to provide the right IT solutions for our growing business."
James P. Colie CEO and owner James P. Colie and Associates Hollywood, Florida
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"The locations of our various offices wide area network makes it extremely difficult to receive Tier-1 service in an acceptable time-frame for our wide area network.
Through their rapid response to our needs, Courtesy Computers has been able to consistently deliver that level of service to our employees and our bottom line.
They took time to learn and understand our business, and as a result, our service needs.
We would recommend them to anyone who needs a quick fix or is looking for a long term solution."
Richard R. "Bob" Rosier Executive Vice President
Keys Insurance / Rosier Insurance 9696 Bonita Beach Road, Suite 203 Bonita Springs, Florida 34135
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