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Courtesy Care Block Time
Plan (BTP)
In today's economy controlling costs is essential
for all business. CCI offers a flexible way to handle costs for a
changing network environment.
The Block Time Plan provides a cost effective solution vs. time and
materials service rates.
We understand that our customers have a variety of projects
that need to be addressed. Budgets can be determined ahead of time and
costs can be controlled through the use of block time agreements. It is
a simple and flexible approach to obtaining professional computer
services, no matter what your service needs might be.
The
Block Time Plan is ‘pre-paid’
labor hours that are offered at a reduced rate based on the needs of the
customer. This labor remains in inventory to be applied as needed.
Service requests can be scheduled in advance to coordinate with your
company’s service needs.
Advantages
Unlike typical support contracts, the Block Time Plan can be
applied toward a wide variety of services over an unspecified period of
time. There is no "use it or lose it" deadline, nor are there any terms
that limit its use to certain types of services. All of the services
provided by Courtesy Computers can be billed against the Block of Time.
If more time is needed than was initially contracted for, an additional
Block of Time can be purchased at the same discounted rate.
By pre-purchasing a
block of time, the customer receives priority scheduling of a CCI
engineer for remote and on-site services, including;
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Network management
and problem solving
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Installation and
configuration of software and hardware
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Network
administration training
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Telephone Support
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Remote Diagnostics
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Network security
audits
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Reduced flat rate
travel charge
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Network consulting
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Any other
professional services that we offer.
Time is accurately
tracked for each use of the Block Time Plan, and you receive a statement
for each support activity, indicating the type of service performed, the
amount of time used, and the time remaining under the current contract.
A Block Time Plan
account is a good fit for those services that may not be covered by your
chosen MSP plan.
Pre-Paid Block Time Rate (minimum 25 hours)
The hourly rate of $90
per hour applies to normal business hours, Monday-Friday, 8:00 AM- 5:00
PM.
Activities before 8:30
AM and after 5:00 PM, weekdays, will be billed at 1.5 hours per hour
worked. Work performed on Saturdays and Sundays will also be billed at
1.5 hours per hour worked. All work performed on holidays will be billed
at 2 hours per hour worked. Each on-site service call will be assessed
0.5 hours of standard rate for trip charge.
note: Further discounted
Block Time rates are associated with particular MSP Plans.
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